Just another revolving door company. - Associate Trainer Stefanini Employee Review

2.0
Jan 24, 2018
Recommend
CEO approval
Business Outlook

Pros

It was guaranteed full time, benefits were decent. Southfield, MI location is nice and easy to get to. Some managers understood the inherent frustrations of the job.

Cons

Often, the company would push outsourcing to the Philippines, causing many employees to be let go unexpectedly. This caused their customers to leave as well.

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Stefanini Response
8y
Hello, and thank you for your honest review. It is an unfortunate reality that sometime customers request to outsource work in order to cut costs. Meeting the needs of our customer is the number one priority of Stefanini, and sometimes we are able to transfer service to one of the other countries we operate in. Stefanini always does their best to keep our employees in the know if layoffs are impending and informing them why. Please feel free to reach out if you would like to discuss your review in more detail. Thank you again for your time. Sincerely, Nick- Human Resources

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3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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