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      Stefanini

      Engaged Employer

      Stefanini reviews

      Unprofessional At Every Turn - Helpdesk Technician Stefanini Employee Review

      2.0
      Sep 25, 2020
      Helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great for candidates who thrive in a constantly stressful and thankless environment You will be exposed to a variety of software and tools that look good on a resume

      Cons

      They will be disingenuous or blatantly lie to you throughout the hiring/onboarding process They will drop you into production with little training or preparation They will utilize office politics and favoritism to promote without basis of merit, tenure or performance They will demand level two helpdesk performance and duties while paying less than the average level one helpdesk rate They will allow the client/supervisors to bully and harass you and your peers

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      Stefanini Response
      5y
      Thank you for your feedback. Stefanini strives to provide ample time for learning and training before moving employees into “production” or taking live calls. However, the rate of comprehension is dependent on the person and may not always fit with Stefanini’s timeline and deliverables. Promotions are based on a number of factors including performance metrics, attendance, the employee’s initiative and willingness to take on more, rather than tenure or personal relationships. As far as the client bullying or harassing employees, this is something we encourage our employees to bring up to People & Culture or any member of management through our Open Door Policy. We are interested in learning more about your observation and encourage you to call either Trevor Fedeson (2487399181) or Natalia Garcia (2482635244) from our People & Culture department. Stefanini HR

      Explore other reviews about Stefanini

      3.0
      Jun 30, 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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