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      Stefanini

      Engaged Employer

      Stefanini reviews

      Sure, it's nice I guess. - IT Help Desk Support Stefanini Employee Review

      4.0
      Jan 14, 2021
      It help desk support
      Recommend
      CEO approval
      Business Outlook

      Pros

      For my desk that I work on its nice as we are not that busy with calls. Manager is always around if you have questions about an issue you're having. Because of Covid we are working from home but on the job pretty nice call center.

      Cons

      Very hard to take time off as for my position you have to put your time in 2 or 3 mouths in advance. Not too much information about collage reimbursement. Very hard to apply to other positions. Making us work from home because of COVID-19 (I won't say this a con, but I don't like it)

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      Stefanini Response
      5y
      Thank you for the feedback. Information on Stefanini's tuition reimbursement policy can be found in the Employee Handbook on the company's internal webpage. The HR Ally assigned to your department or client project can also be contacted for additional clarification on tuition reimbursement. Stefanini also posts its career opportunities on the company's internal webpage, under job openings. It is important to note that employees should have 12 months of service before seeking out the new opportunities. You are encouraged to share your career aspirations with your manager and HR Ally! Stefanini People & Culture- Sarah

      Explore other reviews about Stefanini

      3.0
      Jun 30, 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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