Do not recommend - Helpdesk Level II Stefanini Employee Review

As mentioned above, half the team knows zero IT info and the other knows some to a lot, meaning half the team has to carry the other half. The team leaders and managers do not help in the slightest unless the numbers are down and they have to. Expect to have a work load way higher than it should be due to understaffing/poor team training and just a heavy workload to start with. Get the mouth experience and get a different job, trust me, there is no promotion opertunities here unless you are there for 8+ years and that promotion may pay 18 an hour when with that much experience under your belt you could make 2 to 3 times as much somewhere else.