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      Stefanini

      Engaged Employer

      Stefanini reviews

      The McDonalds of IT - Service Desk Analyst Stefanini Employee Review

      2.0
      Jun 11, 2015
      Service desk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good coworkers who treat each other well

      Cons

      Team level management and above really could care less about their employees future in the company as long as the employee tows the line. Performance, whether high or low is not awarded appropriately, as in pay raises are a joke and role advancement is non-existant. I was there for 4 years full time, worked 2 different projects, became a mentor, a SME and assisted in training new hires and was constantly passed over for resource positions. I was good enough to train people, but apparently not good enough to lead by their standards.

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      Stefanini Response
      10y
      Hello, I’m very sorry to hear that you felt recognition was lacking during your time with Stefanini. Recently, Stefanini has brought in an Organizational Development manager whose focus is to streamline our hiring process as well as create structured career paths for our employees. I definitely think this will help with the frustrations you were seeing during your time here. While this won’t be a quick fix, it is definitely a work in progress and recognized by our management team overall as a high priority fix. You seem to have been given a lot of great opportunity during your time with Stefanini, and it’s unfortunate that you weren’t able to make it to the management position you were ultimately looking for. Stefanini is truly great at recognizing the work their employees put in by moving them into more advanced roles as much as we can. I appreciate your feedback, and wish you luck in your future endeavors! Alison, HR

      Explore other reviews about Stefanini

      3.0
      Jun 30, 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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