They talk about competitive compensation. I don't know where HR gets their information, but, as an example, service desk techs leave after 12 months and receive $2-6 an hour more at competitors! Advancement opportunities were extremely limited. The office environment was depressing - dirty, dingy, old. Events/holidays were handled like everyone is in junior high school. No one wants to be judged for how well they have decorated their cube for Halloween! "Spirit day, everyone!" - ugh, it's a joke. This company is completely out of touch with what other companies are doing to retain talent, ie: recognition for good performance (decent increases, on the spot bonuses, etc), advancement opportunities, and relaxed internet usage policies. Today's workforce text friends, update Facebook, and even write Glassdoor reviews!