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      Stefanini

      Engaged Employer

      Stefanini reviews

      Stefanini has great potential for growth - Helpdesk Technician I Stefanini Employee Review

      4.0
      May 9, 2024
      Helpdesk technician i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best part of working for the company is that I can work from home, with excellent equipment provided by the company. When issues arise, the Stefanini Helpdesk is incredibly efficient at resolving them. The company also offers fantastic benefits, discounts and provides various internal job opportunities.

      Cons

      Management by the team leader is inadequate and unprepared. If you find yourself in a team where the leader doesn’t favor you, they may take actions to force your resignation and hinder your growth within the company. And the schedule hours are inflexible.

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      Stefanini Response
      2y
      Thank you for sharing your experience working at Stefanini. It's great to hear that you've found many positives in your role, such as the flexibility to work from home with top-notch equipment and the efficient support provided by our Helpdesk team. We also strive to offer attractive benefits and internal growth opportunities to our employees. We're sorry to hear about your concerns regarding team leadership and inflexible scheduling. We would like to better understand and address this situation, so if possible, please reach out to our P&C team to discuss it. Regarding your suggestion, we provide mental health support for everybody through our Health Advocate channel, but we are open to hearing more ideas on this. I recommend you take a look at it on our portal. Your input helps us identify areas for improvement, and we appreciate your dedication to making Stefanini an even better place to work. Thank you for being part of the Stefanini team.

      Explore other reviews about Stefanini

      3.0
      Jun 30, 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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