Everything is a lie - Customer Service Representative Stitch Fix Employee Review

1.0
Sep 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Culture is “decent”. My peers were amazing. Training was fun.

Cons

All they care about is metrics and being efficient. This isn’t a people first company anymore. The bottom line is god. They are selling clients on the idea of having a personal stylist but give no time to stylist to actually do their job and the inventory has been out of season for ages. They are also moving to what seems like a fully automated styling system where people are styled by an algorithm and not by a person. Some managers are great but others micromanage like crazy. The good ones don’t seem to be happy there which should tell you something. It’s hard to connect with managers because most one on ones with them they are writing notes about you that they then pass along to their superior. I wouldn’t trust any of them or tell them anything personal. It will get passed along. “It’s their job”. By the time I left most of my peers from my training team had also left. They were too stressed out by the job and finally saw it for what it was. I can’t emphasize how unhappy everyone I spoke to was. It made me sad. Rumors regularly went around about how top performers were using ADHD meds and other forms of stimulants to meet metric demands. I heard this so often it was demotivating to think that meeting goals took those sorts of measures to obtain. At the end of the day they will make training super fun and will give you credits for food deliveries and all sorts of things to get you hooked on the company. Once you start your actual job though it’s a completely different vibe.

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Stitch Fix Response
3y
We regret to hear your experience did not live up to expectations. We rely on feedback like yours to continue to improve our employee experience.

Explore other reviews about Stitch Fix

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Work schedule is very flexible.

Cons

There are limited opportunities for advancement.

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- The company started out with good intentions I feel, as we have the ability to set our own schedule and working from home is always a plus.

Cons

- As time goes on, more and more have been taken away from stylists. Our scheduling freedom was removed this year, which was a huge reason most people applied for this job. In other part time jobs, you can usually give shifts away or trade with others, but now you have no flexibility and are expected to work max hours every week. - Stylists have not been given a raise in years and instead are capped after you work here for so long. - Seems like the company is heading in a direction for stylists to be taken over by AI, but we'll see! - You are completely controlled by your metrics, which a lot of times you have no control over because of bad inventory, but will be monitored and put on corrective action + eventually fired if your metrics aren't always where the company wants them to be

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