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StrataTech Education Group

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Rapid Changes that are Not Implemented Correctly - Customer Service Associate StrataTech Education Group Employee Review

1.0
Jul 11, 2020
Recommend
CEO approval
Business Outlook

Pros

The money was good here.

Cons

This workplace had many rapid changes that were not implemented correctly. When an employee complains about it, they just ignore. But when the same employee leaves the company, they get concerned. The concern is obviously fake.

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StrataTech Education Group Response
6y
We have had a year of rapid change for sure. COVID-19 forced us to quickly adapt to a new learning model to keep our staff, faculty and students safe. We learned how flexible and resilient our team was, and how much they cared to help our students become the essential workers that their communities need. It was not always perfect, but the best we could do with a rapidly changing landscape. We are proud that during these uncertain times we looked for input for problem solving from multiple levels in the organization. We have had a reporting tool for years, but in the midst of all this change we rolled out a replacement anonymous reporting tool that has been used frequently so that we can get feedback from employees and students.

Explore other reviews about StrataTech Education Group

5.0
Apr 4, 2025
Recommend
CEO approval
Business Outlook

Pros

StrataTech is the real deal when it comes to living out its WeCare values. This isn’t just something we talk about—it’s built into how we lead, how we serve students, and how we support each other as a team.

Cons

Fast-paced change can be a challenge for those used to slower-moving organizations. We expect agility and proactive thinking. But if you're adaptable and solution-oriented, you’ll thrive.

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StrataTech Education Group Response
11mo
Thanks for that! Glad you are loving the organization. HR Rocks!
1.0
Jun 30, 2025
Recommend
CEO approval
Business Outlook

Pros

-Good base pay -Large territory -New leadership seems to be moving things in a direction that makes sense - won’t have to rely on the PE backing to hand deliver all current customers as there is a focus on actually developing something to sell -Trade School side or the org is respected.

Cons

-No products to sell - have a catalog of “ideas” with zero actual track record of usage. -Bottlenecks on every decision -90% of resources go to managing 2 accounts….smaller accounts (that are the speed of the org in its current state) get “forgotten” and leave you holding the pieces on deals that fall apart at the implementation stage -Zero tech stack - every lead, phone number and email address within the CRM must be researched, verified, uploaded, and automated by you. CRM does more harm than good with the lack of integrations to anything that matters and the clumsiness and limitations (leadsquared) Zero name recognition in the field Organization sees itself as separate entities (schools and b2b) schools deal with many orgs but don’t/wont work across the aisle. Pretty insane No

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StrataTech Education Group Response
11mo
Thanks for sharing your experience with StrataTech Education Group. We hear you loud and clear about the challenges you've faced. I'm going to address some of the points you've made: On products to sell: We hear you that there's a catalog of "ideas" without a track record of usage. We are putting the final touches on developing off the shelf solutions to sell, as noted by the new leadership's direction. CRM integrations: We are aware of some of the limitations with the CRM and the manual work required for lead management. Improving our tech stack is always top of mind for us. Name recognition and inter-org collaboration: We're working on boosting StrataSkills presence in the field with new marketing products and partnering with career services with collateral and content. To sum it up, we appreciate your honest feedback. We're taking steps to streamline operations and we are going to keep working on removing obstacles and listening to our team.
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