Very disappointing to say the least.... - Customer Service Straumann Group Employee Review

2.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

I liked my coworkers and they had an a very good training program

Cons

Managers in customer service were unhelpful at best and singled out certain employee's and engage in harassment. Also when you wanted to learn more about the products so that your could better service the customers they felt threatened by it. It's a very caddy situation and if they don't like you they will set you up to fail on purpose by not giving adequate training and other childish methods to push you out. Also they have hidden agenda's when hiring certain employee's so beware if you come from another implant company to here.

Explore other reviews about Straumann Group

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent people, great company, great company culture

Cons

company growth comes with growing pains, company culture and money/time spent towards employee appreciation events seem to be waning.

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The new management can’t follow their own new rules. They change everything to fit their own narrative. If they don’t like what you are wearing, they will turn around and change the policy to be what they want , an example is dress code change. The new continuous improvement excellence manager thinks sh is in charge of the entire manufacturing floor. Instead of going to the manufacturing management she feels it’s necessary to go directly to employees who work on the floor and speak to them about what she doesn’t like. She knows nothing about working in a machine shop and makes up safety rules that don’t even apply. It’s overkill. Psychological safety is at risk as she and the new site manager do not welcome your thoughts or concerns it’s their way or no way. This is definitely a different company now and the culture went from goo to toxic.

Cons

Culture, pay, and OT payments not paid when holiday or using your vacation time sick time.

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