Great concept, Disgraceful franchise owners - Front Desk and Membership Sales StretchLab Employee Review

No benefits, not enough commission opportunities, not enough opportunity to make money. You’ll spend most of your downtime calling leads trying to book first visits. You don’t however get any commission on those sales, or any incentive at all. The you can earn commission on membership sales only- and only the first down payment! So even if you sell a customer on a 3 month package (there’s no other option for membership) you only get commission on that first $1200. Most memberships that people will actually commit to are only $139-220 so although the potential is there- it’s nearly impossible to sell the more expensive packages and most people just come in for the discounted first stretch. You can also earn commission on apparel- but no one buys it. We require customers to wear grip socks, and sell plenty of them but nope, no commission on those. And if an item is on sale? No commission. If it isn’t branded with the abrasive and obnoxious logo? Nope, no commission. Now as for the Flexologists. They are either under utilized and barely able to work enough hours to even make any money, or so over worked they suffer injury. But if you get injured the blame is on you, you MUST be doing it wrong! Considering almost every flex I encountered suffered a shoulder injury I’d say at best they weren’t trained properly, but in reality they were never allowed breaks and constantly made to work on clients that were just an inappropriate fit. Not every flex has equal levels of strength and most of ours were very small young women who had a background in part time yoga training or similar. Seeing a 4’9”, 97lb woman try to use her entire body strength to stretch a 250lb 6,5” athlete is painful. Sure some could handle it but some could not and forcing them to do so led to repeated injuries in multiple employees. Different franchises may be better, but this one is a disaster.