Management cares more about sales then actual care of the clients - Flexologist StretchLab Employee Review

3.0
Feb 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Some cont-ed from both stretchlab and hyperice. Meet a lot of different people with all the variety of clients you stretch.

Cons

Same pay with no raises or incentives to stay with the company. Management cares more about getting more sessions booked regardless of the client or feedback from the flex. Some people don't need to come twice a week for 50/min after being there for 6 months. High turnover rate from a lot of employees. If you have a happy workplace culture, don't change it in the name of efficiency, you'll lose your employees.

Explore other reviews about StretchLab

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment Great people Easy job

Cons

The Cold calling was no phone although esy

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

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