Sales Cheats- even to their own employees - Front Desk Receptionist StretchLab Employee Review

1.0
Dec 23, 2022
Recommend
CEO approval
Business Outlook

Pros

The simplicity of the job itself

Cons

The vague parameters that are expected to be met. They bully you into working more hrs Promise that there is opportunity for growth but never followed through. Schedule was inconsistent and sometimes I didn’t get it til noon the day of!! Wouldn’t let us know when hrs were cut until day of when you clock in Schedule you to work when you requested a day off well in advance. Allow toxic clients to talk down on you and talk bad about you while you’re not there with no repercussions at all. Staff allowed to drink at work meeting even when majority of staff are under age. Nit picky about things like a tp roll not being replaced before closer leaves- but disregards anything else employees request Doesn’t double check pay roll so no PTO is added until the next paycheck. Owner Doesn’t even know employees by name Owner doesn’t know when the hrs of operation are. Managwill guilt you for being sick and blame your sick time off as a reason why sales are behind. Wont delegate tasks from upper management to mid level management and micro manages them. They will lie to clients about memberships and ignore them when they ask to cancel, sometimes putting clients into debt. Will ask staff to lie to them about them agreements as well and then blame that same staff when the client they signed up is max n wants to leave.

Explore other reviews about StretchLab

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and can be rewarding once clientele is established.

Cons

Last minute cancellations and pay depends on schedule

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

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