Bad franchise owners - General Manager StretchLab Employee Review

1.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Free stretches once per month only.

Cons

The owners are terrible. They don't want to support you and when you need them you get in trouble for it. They act like your a constant bother and tell you your underqualified every time you ask a question. They are very fake nice though. Then they underpay you by more than 10 thousand dollars per year. You're the only full time employee so benefits aren't an option either. They don't provide you with a lunch break or even a 15 to go sit in the back. No office is provided and you can't work from home either. They expect you to do a salary job restrained to hourly and if you need to work extra, be prepared to do it for free off the clock. There's a reason they went through 3 GMs in under one year.

Explore other reviews about StretchLab

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment Great people Easy job

Cons

The Cold calling was no phone although esy

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

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