Poor Support System & Leadership - Manager StretchLab Employee Review

1.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Other than the luxury of working in a newer studio with AC, I have no pros to share.

Cons

Not sure where to start. I can speak countless of times where I have communicated my feelings of negativity being pushed down from leadership, and nothing has been done. The environment is filled with nothing but negativity, pointing the finger, lack of resources and knowledge, lack of operational systems, saturated area for leads and revenue growth, and no structure with leadership and the teams/studios. There are no career growth opportunities either. Not to mention the inability to staff properly due to lack of revenue for positions. Extending from that, expectations and pressure to perform is an all time high where job insecurity is forced among employees, creating a stressful and negative work/life environment where you are constantly fearing for your job. It’s also very obviously that if certain people in leadership have an assumption about you, they will do all they can to intimidate you and continue to call you out without coaching opportunities. Not to mention, the onboarding is inexistent. You are thrown in and expected to perform. You watch a couple of videos and that’s it. Nothing but empty positions that they refuse to open up and fill due to lack of funds. So bad to where employees started asking if the studios were to shut down. No benefits other than health insurance (expensive by the way). No PTO system, holiday clarity of schedule, no reward for performance, very little bonus incentives and paid out commission. Also, you are challenged with dried up leads and paying tremendous amounts of marketing dollars where there is little to no return of. Very upsetting experience and time here, especially since I have nothing but passion for this field of work, just for that passion to be tarnished by the individuals in charge under the owner. I am not even sure if the owner understands how poorly the ship is being steered.

Explore other reviews about StretchLab

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment Great people Easy job

Cons

The Cold calling was no phone although esy

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

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