Pros
Training teacher, during my time there was the best coworker I've ever had. A truly unbelievably selfless person who truly cared about every representative both new and experienced. I could go all day about just how great he was, and I'm sure many other former TSR reps can as well. Fellow TSR floor agent people bond and leads are wonderful and try to all help each other
Cons
Management not on the right path for success Human Resource department is unprofessional No incentive for people who work harder than others, #1 metrics holder will get paid the same as the absolute last metric holder. Instantly drives all their best reps into the ground by giving no incentive to work harder and also putting a no promotion policy of one or two years no matter the work of the rep. The products and services are incredibly flawed, imagine telling a customer that there's nothing you can do for them and you'll have no internet for two weeks.