Flexible work environment hindered by bureaucratic leadership issues - Director, Wealth Operations Sun Life Employee Review

Leadership frequently prioritized optics over execution, resulting in repeated changes in direction and limited accountability. Decision-making was highly bureaucratic, making it difficult to drive meaningful improvements despite clear business cases and measurable benefits. High performers were often expected to absorb increasing workloads while underperformance was not consistently addressed. Significant effort was spent navigating internal politics and stakeholder management rather than solving operational issues. Senior leadership: Internal politics and personality driven decision making occasionally appeared to outweigh objective business considerations, making it difficult to advance initiatives based solely on merit and data. Employee feedback was regularly solicited, but meaningful action was not always visible.