Customer Insight Analyst - Customer Insight Analyst Sun Life Employee Review

4.0
Aug 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance, bonus, and benefits

Cons

They promote people into management positions for the sake of a promotion but these folks are not empowered to actually manage. It's just a pay raise and title change with no real authority or real management skills. They also don't properly train new managers which could present a liability. It really seems like employees are just in a race to keep themselves relevant so they aren't caught up in the yearly round of layoffs.

Explore other reviews about Sun Life

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Holidays off, okay pay, cross train in other areas that are needed

Cons

Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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