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      Sun Life

      Engaged Employer

      Sun Life reviews

      Customer Service agent, then management - Anonymous employee Sun Life Employee Review

      4.0
      Mar 24, 2013
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture, at least at the site I was at. If the employee works hard, the company supports them.

      Cons

      Head office is in Boston, which has a subtle, but significant culture difference than the local service centre. Adapt to work with us, remember to include front line staff in thinking process.

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      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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