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      Sun Life

      Engaged Employer

      Sun Life reviews

      Overworked, underpaid - Customer Service Coordinator Sun Life Employee Review

      2.0
      Jan 17, 2014
      Customer service coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on your team, people who you worked with are awesome. My manager happened to be the best manager I have had the pleasure of reporting to.

      Cons

      Upper management have their head stuck way too far where the sun doesn't shine. Unclear goal and responsibilities can be frustrating. Management can be way too focused on numbers instead of the employee morale.

      Explore other reviews about Sun Life

      5.0
      Apr 3, 2026
      Copy and print associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great work environment,

      Cons

      sometime layoffs, direct manger could know his people better

      1
      2.0
      Jun 25, 2026
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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