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      Sun Life

      Engaged Employer

      Sun Life reviews

      Review - Customer Service Coordinator Sun Life Employee Review

      2.0
      Aug 27, 2015
      Customer service coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Company with many benefits including matching RRSP, health care benefits, yearly bonuses. Great people to work with. Lots of community involvement.

      Cons

      Very difficult situations to navigate on the phone. Majority of calls are negative and angry customers. Not a lot of support from immediate management. Not many opportunities for growth

      Explore other reviews about Sun Life

      5.0
      Oct 28, 2025
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work Life Balance, Salary, Benefits

      Cons

      Communication channels are ineffective at times.

      2.0
      Jun 25, 2026
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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