The bad outweighs the good. - Customer Service Representative SunTrust Employee Review

2.0
Dec 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Some of the managers are wonderful. If you are lucky enough to get a good manager that actually cares about you then you will be in good hands. The work enviornment is kept clean and is not out-dated. Generally everyone who works there (atleast in the Cookeville center) is friendly and helpful. Bonuses are great!

Cons

Raises are no where near what is expected. Lack of involvement from management. Politics play a huge role in this center, managers will work to "find something" to fire an employee over if they want to (I have helped "find" something against an employee}

Explore other reviews about SunTrust

5.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Team is very supportive and very easy going

Cons

Nothing to say, as I cherished each moment.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a great place to work. They prepare you well in training.

Cons

Opportunities to learn different roles sometimes depended on branch needs.

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