Personal & Universal Bankers - Personal Banker SunTrust Employee Review

2.0
Sep 13, 2017
Recommend
CEO approval
Business Outlook

Pros

The Clients are wonderful. Teller's that are great at sales can be promoted to Universal Bankers.

Cons

Promotions are purely based on who you know. Retail employees are micro managed to death. If your sales are not ABOVE 100% to goal then you're told that you're not "Helping Clients". Client leads assigned to you by your manager are always poor so you must become stellar at cold calling SunTrust Bank clients. You will need to know going in that this job is a 100% sales job even though they will not not use the word "Sales". Any time spent servicing clients must translate into points towards making your goals or otherwise you will need to stay late for multiple call nights.

Explore other reviews about SunTrust

5.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Team is very supportive and very easy going

Cons

Nothing to say, as I cherished each moment.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a great place to work. They prepare you well in training.

Cons

Opportunities to learn different roles sometimes depended on branch needs.

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