Work Culture - Mortgage-Ops Manager SunTrust Employee Review

1.0
Mar 29, 2019
Recommend
CEO approval
Business Outlook

Pros

401k, teammate affinity/diversity groups, annual volunteer day at charity of your choice, tuition reimbursement, many dedicated and motivated front-line teammates who give their best.

Cons

The culture at SunTrust is unhealthy and, in some areas, toxic. Senior leaders and mid-level managers are out of touch with everyday operations and the teammates who deliver; their focus is on self-promotion and associated bonuses, with fear-based management practices the norm. Leadership qualities, when present in an individual, are overshadowed by other leaders with bigger egos and louder voices. Being valued as a contributing teammate is not the foundation of SunTrust, as evidenced in the paltry annual raises, lack of recognition, and feigned commitment to teammate engagement. There simply does not seem to be a balancing energy to the overwhelmingly negative culture.

Explore other reviews about SunTrust

5.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Team is very supportive and very easy going

Cons

Nothing to say, as I cherished each moment.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a great place to work. They prepare you well in training.

Cons

Opportunities to learn different roles sometimes depended on branch needs.

See reviews by: Helpful|Rating|Date|All