I work in the call center, what else can I say. - Customer Care II SunTrust Employee Review

4.0
Jul 22, 2008
Recommend
CEO approval
Business Outlook

Pros

The opportunity to make extra money with commision is great. I work in a call center and my job would be the same as a Financial Service Rep in the branch.

Cons

Because it's a call center they're is not good work/life balance getting time off for vacation etc... is like pulling teeth. Upper management keeps changes very hush, what is this the CIA?? I think being upfront with employees and letting them know about upcoming changes shouldn't be that big a deal, we will know eventually anyway.

Explore other reviews about SunTrust

5.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Team is very supportive and very easy going

Cons

Nothing to say, as I cherished each moment.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a great place to work. They prepare you well in training.

Cons

Opportunities to learn different roles sometimes depended on branch needs.

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