Pros
You can wear a nice pair of jeans and shirt to work. Not tge typical business casual environment.
Cons
This company is way behind in times. They still use the blue and black screens and are not up to date with technology. Pay rate is below average. Outsourcing everything. A poor training program. Managers do nothing at all. The coaches do more than the managers. SunTrust does not value their clients as much as they should, and SunTrust promotes client abuse. The managers are so focused on unimportant things such as saying a clients name on a call three times that they are not focused on the fact that the clients are closing their accounts out due to noticeable out dated technology and company practices. They are very cheap and believe that outsourcing will save them money and not noticing that the clients are'nt fond of these practices and are jumping ship to a bigger and better more customers oriented bank.