SunTrust has great potential but is also struggling with "transformation" placing a lot of stress on people and systems. - Anonymous employee SunTrust Employee Review

2.0
Sep 7, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Geographic range, commitment to diversity, multiple lines of business and great potential.

Cons

The organization is struggling with reinventing itself. Many expense reduction initiatives have resulted in lower levels of service both inside and outside the company placing a lot of stress on employees and sometimes customers. A focus on standardizing everything leads to "one size fits all" solutions that sometimes end up fitting nothing, and ongoing centralization of decisionmaking and control sometimes leaves the people in front of the customers with little real decision making authority. It seems like management is so committed to the new model that employee feedback is often ignored or discounted. As a result of all this, stress levels across the organization are very high.

Explore other reviews about SunTrust

5.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Team is very supportive and very easy going

Cons

Nothing to say, as I cherished each moment.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a great place to work. They prepare you well in training.

Cons

Opportunities to learn different roles sometimes depended on branch needs.

See reviews by: Helpful|Rating|Date|All