Could use an overhaul - Customer Service Representative Sunbelt Rentals Employee Review

3.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Relatively easy work.. Customers are usually easy to deal with, plenty of overtime from spring to fall. Good benefits, but pricey

Cons

Pay scale is crap. Mgrs will tell you they cant do anything for you. Raises are not performance based, they are based on how the manager decides to divvy up his "yearly budgeted raise allowance" Upper management has no clue hat goes on at the store level. All they can see are the numbers, and as long as the numbers look good, they dont see any problems. Training for new employees is bs. they just stick you on the computer for a couple of days, and then put you in your job position and expect everyone around you to pick up the slack untill you figure it out or quit. Managers get no training at all, are just thrown into the position and expected to perform. It is almost impossible to become a Manager unless you do sales first, and If someone doesnt like you, you wont even get interviewed for a different position. Fear of losing your job in retaliation for speaking out when mgmt does something wrong.Always understaffed and over worked.

Explore other reviews about Sunbelt Rentals

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with lots of opportunities.

Cons

Some time is seems like management does not care.

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The local teams doing the work in the branches are the only team members that make it a positive experience.

Cons

Senior field leadership and it's byzantine hierarchy is filled with matrixed leadership jobs for people who have been good soldiers with long tenure. They don't know anything about the actual work at the branch level or in the markets. Often they spend thousands at meetings in hotels and at bars in the evening which is extremely unprofessional. These same individuals press their political advantage to make sure the people they don't like get dismissed or marginalized and often move people into leadership to virtue signal DEI values. C-suite has been lost since 2021. Budget forecasting, fleet planning, and execution has been weak and lacks strong leadership position. Geographic territories don't make any sense and regions are oddly divided up based on tenure loyalties and not the needs of the business. Senior leadership can be counted on to work Tuesday - Thursday but have no problem asking front line employees to diminish their salary with 60 hour weeks, and pointless Saturday shifts.

See reviews by: Helpful|Rating|Date|All