Fantastic coworkers - they have a knack for hiring awesome talent. Great product - they are delivering a product every employee believes in. Flexible work hours - there is the option to work outside the traditional 9-5. Highly innovative company, exciting opportunities to grow if you're on the right team. A genuine desire to be a good place to work.
Cons
Old-school management style in a majority of departments. No pay transparency or clear understanding of why people are paid more than others. Flat corporate structure, short promotional ladder Vague D&I mission, clearly not a focus for the company
Sunbit Response
2y
Your opinion matters, and we really appreciate you taking the time to provide this feedback.
- not stressful if you are used to a call center setting
- mindless work
Cons
- Management is not consistent across the board.
- Male management hugging female co-workers on the floor
- Supervisors not providing feedback
- no consistent training; 2 different teams could be be doing different work flows.
- degrading way that leads speak with agents on the floor and get no consequences
- training materials outdated and has inaccurate information that can harm the business
- depending on the lead that you speak with you get different information
- leads and supervisors can disappear off the floor and you could be waiting minutes; 5 to 10 to get an answer for a customer waiting on the phone.