Don’t waste your time and energy, hoping that things will get better because they have only gotten worse - Customer Service Representative/RSA Sunrun Employee Review

3.0
Sep 26, 2023
Recommend
CEO approval
Business Outlook

Pros

We help people to control the rising costs of electricity while helping to combat climate change. We also help ease the grid’s burden and potentially reduce the risk of wildfires due to exploding transformers, etc. I am proud of that and of the fact that Sunrun Customers are very very happy with the quality of the product. We make people happy, and it was great to be able to make a living helping people and other living things. The commission is limitless. The talk about culture and values is great. Unfortunately, Sunrun pays us a wage where we can literally not afford our shelter. So obviously that belies any talk of values.

Cons

The commission is taxed at 40%, so what looks good on paper is not something that one can live on. Also, there are hardly any sales now, so it’s essentially a minimum wage job. The position was advertised as $28/hour. It’s not. It never was. The pay is $16.50 and non-negotiable. There are no raises. We have to pay for or earn our uniforms. We’re required to work on our days off. We stand for a minimum of eight hours a day pitching to people. When and if someone schedules an appointment with us, the sales person may or may not show up. The sales person may or may not have enough talent to actually sell solar, which is a no-brainer in our area. The sales consultant may lie on the paperwork and say that he or she went to the appointment when the person actually did not. The sales consultant might write down that the customer canceled when in actuality, the sales person never showed up and the potential customer who signed up with us resents us, even though we are not the ones who let them down. Our commission relies 100% on the sales people. I am working more than 40 hours a week and cannot even pay the rent. And that is just the rent. There have been the raises there is no other position that will pay more. We are clearly undervalued and underpaid. The talented people are leaving because the situation is untenable. The company is making money. We care about the customers and the customers have wonderful relationships with us. But I can no longer live off of my savings while working a full-time job. I only have enough money in the bank for two more months. The situation is due to the choice of the people who run this wonderful company , and that is shameful.

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Sunrun Response
2y
We're proud to know that our product quality and impact on the environment are recognized and valued. However, we deeply understand and acknowledge the concerns you've raised regarding compensation, work conditions, and the dynamics between different roles within our organization. We deeply regret the sentiments you've expressed about potentially leaving our company due to these issues. We encourage you to reach out to your HR Business Partner for support! Thank you for your honesty and dedication. Your feedback will play a crucial role in our journey toward continued improvement.

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Cons

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1.0
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Pros

Pay per hour isn’t bad and you just kind of walk around the store and no one from the company will really check up on you besides whoever else is scheduled with you

Cons

Such a disorganized company. The stores you get sent too is based on your address I had put a different home address for personal reasons and explained I actually lived somewhere else said they’d made accommodations, they lied and didn’t even though they could’ve. They change their standards whenever they want I got fired because of a requirement they changed mid employment, I was making the requirements that was told to me when I first got hired but after a month they decided to change it and let me go the same day because I “wasn’t meeting that requirement” when it literally was just made up. So many pointless meetings everyday where they just repeat the same stuff everyday. The only successful people at this position are people who constantly harass customers in the store and so many people would get banned from certain stores due to complaints but the company will not punish them or anything if anything they almost encourage this behavior. Do not work for this company they’re a scam. They say they offer a “rate reduction” program to homeowners but it isn’t, they just want to get people trapped in a long contract for years that they just keep raising prices. They are not an honest company. The hours are terrible it is mandatory that you work every weekend and they make it a huge deal if you try to take it out saying you can get written up for it.

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