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Superior HealthPlan

Part of Centene

Engaged Employer

free at last - Anonymous employee Superior HealthPlan Employee Review

1.0
Sep 20, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

there are no pros to list

Cons

Micromanaged ; feels like a day care; not uncommon to get the same email from four different supervisors, all saying the same thing. Top Heavy management. Some are just window dressing. Team leads are often de facto managers, but are not paid as managers. Working 16 hour days is not uncommon. Managers are hired because they possess a degree in management but have zero experience with people. Very toxic environment. Your job description will not be the same in a month as what you thought you are hired to do. You will be expected to take on work you've not trained for, nor do you have a skill set for. You will be audited on your work, whether you have been trained adequately or not, and then threatened with termination if you fail to perform. In fact, you will be threatened with termination daily. Management looks upon every employee as suspect, lazy, and lacking. Management rewards favorites. Management will lie to protect themselves and their favorites. Management is abusive, and has been known to use intimidation, threatening communication. You may have less than 5 hours of training, if you are lucky. HR is not only ignorant, they are complicit in the hostile work environment. You can do better for your self. This is a sinking ship. If you choose to work here, make sure you keep a file of any interactions you have with HR or management. They will lie and twist everything you say and do. The management sets the tone of the organization. This tone is hostile/ fear driven.

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5.0
Jul 6, 2026
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CEO approval
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Pros

Good Management, work life balance is good and good amount of paid holidays

Cons

currently going through a restructuring and depending on your field it can be harder to move up within the company.

3.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, decent pay

Cons

Stupid Matrix system, rate your calls for silence, 2min 59 second of hold time, so you have to keep asking members to hold, rate your documentation, micro management, Using the term, (Bad Behavior) Can't use bathroom on normal Aux, Take training courses while taking calls, while talking to member unexpected calls from management , etc, list goes on

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Superior HealthPlan Response
6mo
Thank you for your service and for taking time to provide your feedback. If you would like to share more details, please send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
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