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      Superior HealthPlan

      Part of Centene

      Engaged Employer

      Superior HealthPlan reviews

      strict but nice and welcoming - Anonymous employee Superior HealthPlan Employee Review

      5.0
      Sep 3, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I saw a lot of people move up, they appreciate employees with lunches, treats and special events and we were allowed to decorate our desk to make you feel confortable and we had a lot of training and we didn't have high volume calls all the time maybe 1hr peak every day. Great benefits and great pay for a call center.

      Cons

      it's a call center and they were very strict about following the call flow and meeting the metrics and tardees and absences

      avatar
      Superior HealthPlan Response
      7y
      Thank you for your positive feedback! We agree that Superior has created an environment that allows employees to grow and develop as professionals. We appreciate your years of service at Superior!

      Explore other reviews about Superior HealthPlan

      5.0
      Jul 6, 2026
      Vendor performance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Management, work life balance is good and good amount of paid holidays

      Cons

      currently going through a restructuring and depending on your field it can be harder to move up within the company.

      3.0
      Dec 10, 2025
      Service coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, decent pay

      Cons

      Stupid Matrix system, rate your calls for silence, 2min 59 second of hold time, so you have to keep asking members to hold, rate your documentation, micro management, Using the term, (Bad Behavior) Can't use bathroom on normal Aux, Take training courses while taking calls, while talking to member unexpected calls from management , etc, list goes on

      avatar
      Superior HealthPlan Response
      6mo
      Thank you for your service and for taking time to provide your feedback. If you would like to share more details, please send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
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