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      Superior HealthPlan

      Part of Centene

      Engaged Employer

      Superior HealthPlan reviews

      Rushed through inadequate outdated training, to suffer endless setbacks from software problems with negligent leaders. - Customer Service Representative Superior HealthPlan Employee Review

      1.0
      Jan 20, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They moved most employees to WFH when covid hit. We used to have meetings before that.

      Cons

      Unorganized leadership with turnover rates higher than individual contributors. Systems are very buggy confusing and not user friendly by any means and when you say something about it leaders sigh and just shrug saying they've been reporting these issues for years to IT without a solution to date. There is far too little communication both in and between departments leadership is often unaware of recent trainings or issues. Management is prone to ignore, and "lose" requests. EIG groups basically aren't for this department because of service levels.

      avatar
      Superior HealthPlan Response
      5y
      Thank you for your service and feedback. We are sorry to hear about your frustration. If you have any suggestions or feedback you’d like to share, please email our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.

      Explore other reviews about Superior HealthPlan

      5.0
      Jul 6, 2026
      Vendor performance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Management, work life balance is good and good amount of paid holidays

      Cons

      currently going through a restructuring and depending on your field it can be harder to move up within the company.

      3.0
      Dec 10, 2025
      Service coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, decent pay

      Cons

      Stupid Matrix system, rate your calls for silence, 2min 59 second of hold time, so you have to keep asking members to hold, rate your documentation, micro management, Using the term, (Bad Behavior) Can't use bathroom on normal Aux, Take training courses while taking calls, while talking to member unexpected calls from management , etc, list goes on

      avatar
      Superior HealthPlan Response
      6mo
      Thank you for your service and for taking time to provide your feedback. If you would like to share more details, please send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
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