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Superior HealthPlan

Part of Centene

Engaged Employer

Who is writing these positive reviews? Read this one if you want the truth! - Anonymous employee Superior HealthPlan Employee Review

1.0
May 2, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits; some work/life balance if you have a manager who subscribes to that.

Cons

- Caseloads are large and it is very performance driven. -We get audited on everything and our work is constantly scrutinized. -People are having to conduct screenings that are out of the scope of their licensure -So so so much paperwork and redundant tasks/busywork. -SHP caters to the state so they add tasks and repetitive questions/work frequently to keep the state happy. - The workload and numbers of programs used grows daily. -Little training organization. They put you through a month of computerized training and then throw you to the wolves. -Some managers are very micromanaging. There is no consistency in work/life balance across the company. -Did I mention HUGE caseloads with limitless tasks and each type of task/outreach has differnt timelines and due dates to remember. It is insanity!

Explore other reviews about Superior HealthPlan

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management, work life balance is good and good amount of paid holidays

Cons

currently going through a restructuring and depending on your field it can be harder to move up within the company.

3.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, decent pay

Cons

Stupid Matrix system, rate your calls for silence, 2min 59 second of hold time, so you have to keep asking members to hold, rate your documentation, micro management, Using the term, (Bad Behavior) Can't use bathroom on normal Aux, Take training courses while taking calls, while talking to member unexpected calls from management , etc, list goes on

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Superior HealthPlan Response
6mo
Thank you for your service and for taking time to provide your feedback. If you would like to share more details, please send an email to our HR team at SHP-HUMANRESOURCES@superiorhealthplan.com.
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