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SurePayroll

Part of Paychex

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Payroll specialist-stressful - Anonymous employee SurePayroll Employee Review

2.0
Mar 10, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers Good stepping stone for payroll career

Cons

I worked at SurePayroll for 2 and half years. There is absolutely very little training and then they throw you on the phones. This place does not care about their employees or their customers. We are trained to blame everything on the customer because our system is "self service". Before I left, they made a new policy that we could not reach out to the tax department for help unless we asked for permission from our lead which was very unlikely. This place is extremely stressful, very very little pay, and the turnover rate is extremely high. It's ahold stepping stone for a payroll career but very little long term opputunity.

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5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, company and people

Cons

Low base pay, a lot of changes

1.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, decent benefits, unlimited time off.

Cons

From the start, it was uncomfortably obvious that at least half of the people in marketing had problems with one another. You could actively feel the tension in every interaction: during video calls, in email threads, even in Slack chats, etc. At first, I blamed structural issues. The various marketing teams were set up in a confusing way, and it wasn’t clear who owned what or who made final decisions. So I understood why everyone felt like their toes were being stepped on. However, I really think it goes beyond that. There’s a fundamental lack of respect, and it’s led to an extremely negative and passive aggressive environment. The pay is slightly above market value, which is what led me to accept the job in the first place (despite one of my pre-employment interviews with the team being so tense and uncomfortable that the hiring manager actually had to apologize). However, I really wish I had trusted my gut. My experience at SurePayroll was by far my least favorite of my entire career.

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