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SurePayroll

Part of Paychex

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Awful Company, Terrible Leadership & Management - Customer Service Representative SurePayroll Employee Review

1.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Payroll training and experience with payroll and tax calculation.

Cons

Management is terrible, no communication. Consistently took away meals/breaks because the phones were "busy". Overload of cases in que and not enough time off of phones to work on them. Horrible black out period where no time off can be taken.

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SurePayroll Response
7y
Thank you for taking the time to leave a review. Your feedback has been shared with the employee relations team. If you wish to discuss your concerns in more detail, I invite you to contact employee_relations@paychex.com.

Explore other reviews about SurePayroll

5.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, company and people

Cons

Low base pay, a lot of changes

1.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, decent benefits, unlimited time off.

Cons

From the start, it was uncomfortably obvious that at least half of the people in marketing had problems with one another. You could actively feel the tension in every interaction: during video calls, in email threads, even in Slack chats, etc. At first, I blamed structural issues. The various marketing teams were set up in a confusing way, and it wasn’t clear who owned what or who made final decisions. So I understood why everyone felt like their toes were being stepped on. However, I really think it goes beyond that. There’s a fundamental lack of respect, and it’s led to an extremely negative and passive aggressive environment. The pay is slightly above market value, which is what led me to accept the job in the first place (despite one of my pre-employment interviews with the team being so tense and uncomfortable that the hiring manager actually had to apologize). However, I really wish I had trusted my gut. My experience at SurePayroll was by far my least favorite of my entire career.

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