Customer service for Experian - Customer Support Executive Sutherland Employee Review

1.0
Apr 4, 2016
Recommend
CEO approval
Business Outlook

Pros

This is the worst unprofessional company to work for. They train you for just one week to know a months Job. Im supposed to type positive stuff here but i have nothing positive about this heartless company. They promise you longevity and they lay you off a day before you hit 30days telling you that they have too much work flow. They lay you off with a straight face "telling you this is a call center what do you expect"

Cons

They treat their employees like little kids. They walk around every 1hour to check on each and everyone to make sure we have our badges on all in the name of 12an hour. They don't even provide their staffs with health benefit. They are not professional in any form and are very condescending when they are taking to their staffs.

Explore other reviews about Sutherland

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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