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      Sutherland

      Engaged Employer

      Sutherland reviews

      Best place to work but... - Trainer Sutherland Employee Review

      3.0
      Nov 27, 2025
      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Once you're in, the environment is unbelievable. Your superiors drive for your growth. There's a lot of respect for your beliefs and your personality.

      Cons

      The internal communication is awful. The intra department interaction is really active, but you never get feedback. Talent Acquisition, in my opinion is the one with the biggest areas of opportunity. They keep rolling job offers that are already taken from someone within the account or once you apply to one of those and don't get selected, they never provide any feedback, even with commitments made by them.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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