Unprofessional - Customer Service Representative Sutherland Employee Review

1.0
Apr 10, 2016
Recommend
CEO approval
Business Outlook

Pros

There were not any pros. When you want to quit on your first day, you know there is a problem. I've never felt that way about a work place. Slot of fighting and dissension there.

Cons

Unorganized, and boring training process. A lot of gossip, unhappy and unfriendly people working there. And you could see that throughout the whole building. There was unprofessional behavior and management was inconsistent with rules and regulations, let many do what they wanted while telling our class that if they had a phone on the premises or in the classroom they would be fired, while turning a blind eye to many that sat in class and used them in the open for example. I'm role were talked to with disrespect and not as adults. Racism and bad behavior to fellow employees was allowed, turned blind eyes to that too.

Explore other reviews about Sutherland

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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