Great workplace that helps you focus on your life priorities - your FAMILY :) - Lead Account Management Sutherland Employee Review

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It was about two years ago when I was encouraged to apply for a new role with a different team (our client) for a fixed period of time. I cleared the interview and joined the team as a Sr. Quality Analyst. While every day came with its own challenges in handling day-to-day tasks, I was very happy to see how steep my learning curve was. I also had the opportunity to contribute to and lead some major quality projects. With the mentoring and guidance of my then manager, I was able to define what I want to be in the next five years—a Project Lead. Yes!!!! I am now on a mission to get PMP certified very soon. Now that I am back with my original team, I have been promoted to a role that was assured to me upon my return. While I was strengthening my place in the company, my personal life was also flourishing. I’m soooo close to getting my own place—full of plants, ducks, cats, and of course, my son :)

Cons

The role was very specialized, with clear ownership, which meant there wasn’t much direct competition or overlap with teammates.

Explore other reviews about Sutherland

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Cons

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

See reviews by: Helpful|Rating|Date|All