Pros
Sutherland does offer free parking and a shuttle to ride to additional parking when the lot is full. There is bus service most of the time to the location.
Cons
he program I worked for took telephone calls for AT&T Mobile Phone users. Callers would call in complaining about improper billing or problems with their hardware but Sutherland did not prepare representatives to help, only how to sell them additional services. IMPROPER TRAINING.. Customers were expecting fully trained representatives but Sutherland skips many parts of needed technical training (how to properly activate phones, how to correct continuing billing errors) in order to substitute sales training that focuses on how to increase customer's bill (how to "add a line" of service to a customer by giving them a free tablet, how to add their satellite TV service DIRECTV, etc) . CUSTOMER DISSERVICE. My direct manager told me many times that if I cant sell a customer something than I needed to get them off the phone. Many times when my calls got long he demanded that I transfer the customer to another department just to get rid of them. Warm transfers were the clients request, but Sutherland supervisors pushed for cold transfers to make sure representatives had as much time as possible to sell. BAD SALES CULTURE. I have worked successfully in many areas of sales and have a respect for the art of sales. I just do not believe that Sutherland's reps are doing an appropriate job when customers call in to correct billing errors and we were told to ignore their original complaint and focus on what we could add on the customer's bill. Many of the additional products would cause an inquiry on the applicants credit report, but pushy supervisors would attempt to get you to avoid mentioning this to customers to insure that they would continue the sale. PAYROLL. I had noticed that my time card was missing 22 hours in a 2 week period. I brought this up to my direct supervisor numerous times and was told not to worry about it as the upper management always corrected these mistakes. When an email came out asking us to "approve" our incorrect time cards I went up the line to one of the highest managers in the program who promised me he would personally correct the error. I was issued a check without the correction and had to turn to human resources to resolve this problem.