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      Sutherland

      Engaged Employer

      Sutherland reviews

      Going Downhill - Anonymous employee Sutherland Employee Review

      1.0
      Sep 14, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good co-workers, made lasting relationships, good range of benefits, plenty of hours if you want them and sometimes even if you don't

      Cons

      Promotions are based on popularity. Discrimination and abuse by management is swept under the rug by HR. Pay is low for the amount of stress put on you, at least 75% of employees have anxiety issues that start or are exacerbated by working here. The only thing that matters to your bosses is that you make them look good. As far as business integrity, the company has none. It contracts business to other companies, and lies to them on a regular basis. If you don't have a problem with that, you're solid.

      avatar
      Sutherland Response
      9y
      I am so sorry you feel this way. Perhaps we can learn from your experience. Despite present circumstances, we still value your opinion and would welcome your perspective. Please direct your feedback and suggestions to beatriz.terrazas@sutherlandglobal.com. We would love the chance to improve. Thank you.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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