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      Sutherland

      Engaged Employer

      Sutherland reviews

      Gaming Support - Work at Home - Gaming Support Sutherland Employee Review

      2.0
      Sep 22, 2016
      Gaming support
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Trainers are genuinely good people & great at teaching content. - Quick hiring process with easy interviews. - Flexibility with working at home.

      Cons

      - Pay is incredibly low ($8.00 during 5-week training & $8.50 once training is completed) - No negotiation of pay rate when hired. - Quite a bit of content to learn in training. - Employees with no call-taking experience might be intimidated. - New hires will have no paid-time-off, overtime, or holidays for 6 months.

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      Sutherland Response
      9y
      Thank you for sharing your feedback. It’s important to us, and we’re sorry to hear about your frustration. Our goal is to provide a well-rounded compensation package that includes pay, benefits, and career opportunities. If you are unsure of the benefits available to you or need help planning out your career path, please contact: beatriz.terrazas@sutherlandglobal.com. We would also be happy to help you!

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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