Deceiving - Consultant Sutherland Employee Review

I honestly thought that nothing could be worse than my last job, especially in terms of respect, but Sutherland is proving me wrong. Nobody is there to help you. When you do something wrong, it falls on you, even though you may have previously asked other higher ups what the correct way of doing something was. They give you negative feedback yet don't tell you how to improve and nobody answers their email or direct messages. They don't care about you succeeding in the company, for whatever reason. In the support chat while you're speaking with clients, your questions are usually ignored. It's frustrating bc unless you've been there for years, you don't know the answers to everything so you look to them for help. When they don't answer, the customer gets mad at you for not knowing. But they don't have to deal with the customers so why should they care? Sometimes when a customer requests something like a supervisor or explanation from a higher up, they refuse to take the call. I understand that, BUT then you should 1) help us through the call bc most of the time, the customer is cursing at us by now (don't just say use soft skills. Oh really Sherlock? Thanks!) 2) refuse those types of calls from all agents. It's crazy how favoritism exists even in this workplace. They lack compassion for all except a handful of select agents who they're constantly chatting with in the support room even tho it's supposed to just be for help; otherwise it causes congestion and our questions don't get answered in a timely manner (or ever). When my question does attract someone's attention, their #1 answer is automatically 'look it up, use your tools.'...well in my initial post I just said I couldn't find the answer or maybe needed clarification or certain tools have also been down lately, can you just answer my question? Then they'll say oh I know it's in there, look again. I have to jump through hoops to get them to finally answer my question. And most of my questions that do get answered (about 30%) seem obvious to them so then I get talked down to. What is that? They're supposed to provide tech support to us as well, but whenever you let them know something isn't working, their answer is just 'oh just continue without it' or 'yes it's a known issue, they're working on it.' But some are essential to the job so then when we ask questions bc we needed that tool to find it, why do we get blamed? I got to the point where some of my tech issues I found could be solved just by restarting everything, which can take 3-5 mins, and they get mad when you tell them you're gonna restart! It's like, well the tool has been down for 3 weeks now so it's never getting fixed and I can't do my job properly without since you won't help so let me just restart since it works better after. I couldn't punch in one day and after support did not answer my question about how do I fix it, I emailed my manager with my start/end times, a week before the paycheck would come out. He never answered but I assumed it was taken care of since he had been sending other emails about work so he definitely saw it. That paycheck was missing that day. I send another email to him and the whole management team, no answer still. Next paycheck, still missing that day. 2 more emails to my manager and the team, no answer. I even asked in support and all they said was to contact my manager and the team; I said I never got an answer and then was ignored in the chat after. Next paycheck comes and still nothing, so I email my manager again and I tell him I need a reply or something bc I'm getting tired of this. He says sorry just saw this...obviously he's lying since he had been sending many emails. Some were about my work performance and it's funny bc he tells me what I'm doing wrong and some quick tips and says to email him or message him with questions, but I never ever got a response. Anyway, I still haven't been paid. Last week, I also couldn't punch in bc the site was down again. I told support and mentioned my situation that's still ongoing bc I didn't punch in. They say try again, I tell them it's not working then I get ignored. I posted twice more and no answer, but she answered everyone before me and after me. I Skype someone directly who's on support/tech issues. I tell them my situation and she says to just email my manager with my schedule. I explain to her my situation AGAIN and she says the only person who can fix it is the tech hotline but that I can't call them right now bc they need me on the phones. WHAT?! First off, she showed no compassion towards my situation. Second, I just said I don't wanna work a day again and not get paid, so you basically just shrugged it off and are telling me 'we don't care about your needs or that you need the money to pay your bills, just go do work for us.' Heck no! Especially not when the tech hotline would have taken just 20 mins maybe to fix the problem. I left furious that day. I am sick and tired of the blatant disrespect and disregard they have for me. They think they're better than the agents bc they're support or managers or supervisors; they're scum. They leave us to deal with any problem we have alone. What a terrible work environment this is. Not to mention, the client we are currently outsourcing customer service to (telecom, starts with o, ends with m) is an absolutely horrible company too! Their supervisors also leave us hanging, but it's mostly Sutherland's. That was long but just had to tell about my experience here so everyone can think twice before working for these people.