Incompetant account manager/ supervisors - Reverse Discrimination - Anonymous employee Sutherland Employee Review

1.0
Jul 14, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing. I would not even give 1 star.

Cons

Reverse discrimination, high employee turn over due to incompetant management. Account manager and supervisors have no clue about leadership or how to motivate employees. You will be fine if you are from that certain minority group otherwise this is not a place for you. You will not be given any opportunity for advancement and will be picked by the supervisor for small things. Employees are just a number to answer phone calls and the account manager or supervisor do not give a damn about anything else. Vendor such as Amazon who is letting this site to represent them needs to look at the incompetant management and the employees who are answering phone calls on their behalf and the reason of high employee attrition.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

See reviews by: Helpful|Rating|Date|All