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      Sutherland

      Engaged Employer

      Sutherland reviews

      Sutherland Global Services - Tech Support Engineer Sutherland Employee Review

      3.0
      Mar 28, 2018
      Tech support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Allowed me to work from home and when they lost a contract they worked hard to find another account for us to work on. I generally did not have an issue with working overtime and getting paid for it.

      Cons

      The time card system they use sometimes just goes offline or cannot be accessed and you have to get a manager to enter your time. I finally found 1 link that would work and had to copy that link every time I needed to access the system. The Help Desk is in another country and if you changed computers (Work at Home) you had to call and have everything moved to the new computer--a process that could take up to 90 minutes. The account I worked on was mostly brick and mortar with a few work at home people. They came along last summer and announced that work at home people who had tech issues caused by a local utility had to get (in writing) a report from the utility. The people who worked in the brick and mortar facility were not required to do this nor were they penalized in any way for their tech issues. I also felt like there was absolutely zero chance for advancement unless you knew "the right people."

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      Sutherland Response
      8y
      Thank you for your feedback. As you know, Sutherland is a process transformation organization that employs thousands of professionals spanning 19 countries around the world. Our goal is for our employees to work on interesting projects, grow their own way, and be themselves, wherever they are located. We are sorry to read of your concerns about career advancement opportunities, and will ensure that they are properly shared with the leadership team.

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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