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      Sutherland

      Engaged Employer

      Sutherland reviews

      Best BPO MNC company for job seekers - CSA - Customer Service Associate Sutherland Employee Review

      4.0
      Nov 8, 2018
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good working environment Easily mingle with others Appreciation for good performers (dont expect any credits)

      Cons

      No opportunity and nothing to learn new things Same routine work Work pressure - Must complete the daily target If you made a small mistake, it will take you to escalations More politics - must good to TLs, managers so that you can for next position (not easy) Salary is not equal to your work load and no appraisal even if you work for many years as well as consistency in performance.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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