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      Sutherland

      Engaged Employer

      Sutherland reviews

      Very disappointing experience. - Team Manager Sutherland Employee Review

      1.0
      Jan 18, 2019
      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a good place to start while studying Food vouchers for 30$

      Cons

      Shady business model Meat grinder, people aren't people, they are numbers in a spreadsheet Working ridiculous shifts usually during evening - night hours Higher management is okay with financial fraud billing clients for services that aren't provided Recruitment process is "find people even if they are not suitable as long as we can generate revenue and bill our client" No appreciation for their employees Having more than 2 days sick leave resulted in not being eligible for a bonus even if you have earned it and covered all the metrics, even if the results were better than people who were actually on shift

      Explore other reviews about Sutherland

      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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