no growth and poor management - Support Center Analyst Sutherland Employee Review

2.0
Dec 31, 2019
Recommend
CEO approval
Business Outlook

Pros

There's a fair number of work-from-home opportunities and reasonable PTO accruals. If you're good at your job, they'll try to retain you by moving you to another contract if one is lost.

Cons

"Merit increases" don't even keep up with inflation. Pay isn't really competitive. Benefits cost more than at most other companies, and with higher deductibles. Communication from management is utterly awful, often losing an account and not telling employees until days before the contract comes to an end. PTO is use it or lose it, with no payout, so you lose it at the end of the fiscal year if it's gone unused. While you'll get plenty of emails about job openings, they're almost always managerial and require a move that the company won't pay for.

Explore other reviews about Sutherland

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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