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      Sutherland

      Engaged Employer

      Sutherland reviews

      Won't make GREAT money, but all in all you're taken care of. - Work At Home Agent Sutherland Employee Review

      3.0
      Feb 19, 2020
      Work at home agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Help with licensing in other states. Excellent benefits. You make an hourly, so you know you have at least some income and your healthcare.

      Cons

      Commissions done on a tiered/quota-type system, so hard to make the good money unless you're a consistently HIGH producer. Constant critique and rating of your calls, so a lot of micro-management on calls and attendance. Representing only ONE carrier allows that carrier to dictate the direction of the department.

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      5.0
      Jul 7, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours for training and flexibility

      Cons

      Low pay rate and a lot of work and micromanaging

      1.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work and great coworkers

      Cons

      Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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